Funnelish™ Community

1. Introduction

We are committed to safeguarding the privacy of our service users and website visitors under the General Data Protection Regulation.

This Privacy Policy is intended to help you better understand how we collect, use and store your personal information—whether you are a merchant or end user that uses our applications or services (together, the “Services”), a customer that shops at a store using our technology or whether you’re simply visiting this website.

We may update this Privacy Policy from time to time in order to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means.

2. Information from merchants

Privacy matters! If you are a merchant, your customers need to understand how you (and our Services) collect and process their personal information. Accordingly, if you use the Services, you agree to post an up-to-date and accurate privacy policy on your storefront that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their personal information by Funnelish and other third parties. In addition, if you are collecting any sensitive personal information from your customers (including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive personal information by Funnelish and other third parties.

What information do we collect from merchants and why?

  • We collect your name, address, email address, phone number(s).

    • We use this information to provide you with our Services; for example, to, contact you, provide you with our uphanced products and services, and invoice you. We also use this information to make sure that we comply with legal requirements.
  • We collect data about the Funnelish websites that customers visit. We also collect data about how and when users access your account and the Funnelish platform, including information about the device and browser they use, network connection, IP address, and information about how they browse through the Funnelish interface.

    • We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use. We also use this information to personalize the Services for you; for example, by shifting the order of apps in the Funnelish app store to show you apps we believe may be of interest to you. Finally, we may use this information to provide you with advertising or marketing.
  • We collect personal information about your customers that you share with us or that customers provide while shopping or during checkout.

    • We use this information to provide you with our Services and so that you can process orders and better serve your customers.
  • We use some of the personal information you provide us to conduct some level of automated decision-making – for example, we use certain personal information to help us screen accounts for risk or fraud concerns.

  • We will also use personal information in other cases where you have given us your consent.

When do we collect this information?

  • We collect personal information when you sign up for our Services, when you access our Services or otherwise provide us with the information.

  • We also partner with third parties who provide us with other services to merchants.

    When and why do we share this information with third parties?

    • Funnelish works with a variety of third parties and service providers to help provide you with our Services and we may share personal information with them to support these efforts.
    • We may also share your information in the following circumstances:
      • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
      • to help us conduct marketing and/or advertising campaigns.
      • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
    • Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.
    • Funnelish will always ask for your consent before sharing your personal information with third parties for purposes other than those described in this policy.
    • Funnelish is responsible for all onward transfers of personal information to third parties in accordance with the international law regulations.

3. Information from customers


What information do we collect from our merchants’ customers and why?

  • We collect our merchants’ customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate, information about the Funnelish-supported merchant stores that you visit, and information about the device and browser you use.

    • We use this information to provide our merchants with the Services and to improve our Services.

    When do we collect this information?

  • We collect this information when you use or access a store that uses our Services, such as when you visit a merchant’s site, place an order or sign up for an account on a merchant’s site.

    When and why do we share this information with third parties?

  • Funnelish works with a variety of third parties and service providers to help provide our merchants with the Services and we may share personal information with them to support these efforts.

  • We may also share your information in the following circumstances:

    • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.

    • If the merchant whose store you visit or access directs us to transfer this information (for example, if they enable a third party app that accesses customer personal information).

    • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).

  • Personal information may also be shared with a company that acquires our business or the business of a merchant whose store you visit or access, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.

  • Funnelish is responsible for all onward transfers of personal information to third parties in accordance with the international law regulations.

4. Information from partners

What information do we collect from partners and why?

  • We collect your name, phone number(s), address, email address.

    • We use this information to work with you, confirm your identity, contact you, pay you and to screen for risk, fraud, or other similar types of issues.
  • We collect data about the Funnelish websites that you visit. We also collect data about how and when you access your account and the Funnelish platform, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the Funnelish interface.

    • We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use. We also use this information to personalize the Services for you; for example, by shifting the order of apps in the Funnelish app store to show you apps we believe may be of interest to you.
  • We collect personal information about your customers that you share with us or that they provide to us directly.

    • We use this information to work with you and to provide our Services to your customers.
  • We will also use personal information in other cases where you have given us express permission.

    When do we collect this information?

  • We collect this information when you sign up for a partner account, when you sign up one of your customers for our Services, or when your customers sign up themselves. We also collect any additional information that you might provide to us.

    When and why do we share this information with third parties?

  • Funnelish works with a variety of third parties and service providers to help provide you with our Services and we may share personal information with them to support these efforts.

  • We may also share your information in the following circumstances:

    • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.

    • to help us conduct marketing and/or advertising campaigns.

    • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).

  • Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.

  • Funnelish will always ask for your consent before sharing your personal information with third parties for purposes other than those described in this privacy policy.

  • Funnelish is responsible for all onward transfers of personal information to third parties in accordance with the international law regulations.

5. Information from Funnelish website visitors and support users

What information do we collect and why?

  • As you visit or browse the Funnelish websites or use any of our apps or plugins, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device.

  • From forum users, we collect your name, email address, and other personal information you may post.

We use this information to verify your account, to provide and enhance our Services (including supporting or servicing your account, if applicable), and answer any questions you may have.

When do we collect this information?

  • We collect this information when you visit the Funnelish websites, use Services offered on our websites or engage with us either by email, web form, phone, or post content on or through our websites (including forums, Facebook group). We also collect any additional information that you might provide to us.

6. Information from cookies and similar tracking technologies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

Why does Funnelish use cookies and similar tracking technology?

  • We use cookies to recognize your device and provide you with a personalized experience on our websites, or otherwise through the Services. We also use cookies as part of the Services, for example to operate the shopping cart for our merchants’ stores.

7. Third party apps

  • Funnelish’s platform allows merchants to connect their stores with third party applications to alter or provide new functionalities in their store. Unless under our copywright, Funnelish is not responsible for and has no control over how these apps function. Merchants ultimately can control which apps they choose to use with their stores, and are responsible for making sure that they do so in compliance with relevant privacy and data protection requirements.

8. For how long do we retain your personal information?

  • In general, we keep your personal information throughout your relationship with us. For merchants, this means we will keep your information as long as you maintain a store on your platform. For partners, this means we will keep your information until you inform us that you wish to terminate your partner relationship with us. For our merchants’ customers, we process your information solely as a data processor on behalf of our merchants, and it is up to the merchant to determine how long they will store your information in our systems.

  • Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request, or, if you are a merchant, you terminate your account and your personal information is purged pursuant to our standard purge process.

  • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

9. What we don’t do with your personal information

  • We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to specific Funnelish merchants you are interacting with, or to third party apps or service providers being used by the merchants you are interacting with) for the marketing of their own products or services.

  • If you are a merchant using Funnelish Services, we do not use the personal information we collect from you or your customers to independently contact or market to your customers. However, Funnelish may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.

10. How do we keep your personal information secure?

  • We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

  • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

11. How do we protect your personal information across borders?

While Ginigo Ltd. is a UK company, we provide services to individuals and our technology processes data from users around the world.

The hosting facilities for our website are situated in US. Accordingly, Funnelish transmit your personal information outside of the country, state, or province in which you are located. This transfer complies with the EU-U.S. Privacy Shield Framework, regarding the collection, use, and retention of personal information from data subjects in the European Economic Area (“EEA”), and with the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of personal information from data subjects in Switzerland.

12. Control over and access to your personal information

Funnelish understands that you have rights over your personal information, and takes reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a merchant or a partner, you can update many types of personal information, such as payment or contact information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit Funnelish websites or use our support services, please contact us to make the required changes. If you are a merchant’s customer and wish to exercise these rights, please contact the merchants you interacted with directly – we serve as a processor on their behalf, and can only forward your request to them to allow them to respond. It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly.

If you have any questions about your personal information or this policy, or if you would like to make a complaint about how Funnelish processes your personal data, please contact Funnelish by email at [email protected], or by using the contact details below:

13. Our details

This website is owned and operated by Ginigo Ltd.
We are registered in England and Wales under registration number 10169897, and our registered office is at 191 Friern Barnet Lane, London, England, N20 0NN.