Ok i was not very clear, I mean the button are working fine, but the redirect is never working…
On the app I have: Order form > OTO1 > OTO2 (I will add the thank you page)
but on my first testwhat I get was: order form --> OTO 2
On the second test: order form --> “paypal return URL”
Hello Yassine, it still not redirecting people properly when using paypal… I made screenshots of my setings in your plugin and on paypal there: https://drive.google.com/open?id=0B3FahPx8fxTPZ0N5ZDVIVWdMUWs
Please check why it’s not working… In today test, just after buying the first product, I was directly redirected to my thank you page, without seeing any OTO…
The funnel URL are:
First step form: Buch "Geige lernen mit Erfolg als Erwachsener"
Checkout page: Buch "Geige lernen mit Erfolg als Erwachsener"
OTO1: Buch "Geige lernen mit Erfolg als Erwachsener"
OTO2: Buch "Geige lernen mit Erfolg als Erwachsener"
THY: Buch "Geige lernen mit Erfolg als Erwachsener"
Hey there,
So I checked your checkout page, and least I can say is 1; It’s super confusing due to the used template, 2; It’s even more confusing to me due to the language barrier
And i found this when I tried to checkout:
Certainly there is something NOT right with your template I believe the issue you are encountering is due to the used template it is using tons of 3rd party hard codings which our apps won’t really be stable with all of that code around!
Please make sure to clean your template or at least show me the source of that template so I know what has been done probably I could provide you better guidance.
As for the OTO forwarding for our App, I believe unless you have some “mistakes” on your links (on the funnel steps) on our app or maybe you created many steps on different funnels using the same URL then it shouldn’t be an issue and all should work just fine.
You clicked on the wrong button, this one is for paying with SEPA, it’s some other form of payment. And this is only an active campaign form that I embeded, this should have no issue with this and this page allways work. What don’t work is after paying with paypal the first product, the redirection is always wrong
Here the URL paypal send me to after buying my first product: https://geige-lernen-mit-erfolg-als-erwachsener.de/buch-danke?amt=43.90&cc=EUR&cm=139%2C&item_name="Geige%20lernen%20mit%20Erfolg%20als%20Erwachsener"%20BUCH%20%2B%20Die%2030%20schönste%20Stücke%20für%20die%20Geige&item_number="GEIGE_LERNEN_MIT_ERFOLG_ALS_ERWACHSENER"_BUCH-OB&st=Completed&tx=7YH56552JS9757246
Look at all the screenshots I send you and you will see that my URL are all right and that the configuration is ok too. There are no steps with the same URL, because I use a custom domain name for this funnel, different from all my other funnel. I know is difficult for you in german, but actually all you need to look to is the configuration I made on your app and the URL
Ok I found the issue and this is an issue from your app:
On the funnel steps page, when trying to move the step with the mouse in a different sequence, if you actualise the page after changing the step sequence, it show the same sequence that before you tried to change something, like it didn’t save the change you made. But actually it change the step sequence of the funnel, and I could see the actual sequence by going into a product information tab and clicking on the “funnel step” button there:
After that I tried moving the funnel step on the funnel step page until they were showing correctly on the “funnel step” button of a product information tab.
After I made that, the redirection were always working.
I think it worked for most of the people until there, because they created all the funnel step directly and don’t try to move them later, but the bug is there.
Now there is only one last problem, after buying the first product, when clicking on the OTO1 buy button, it showed a small popup window saying “Your credit card was declined, please update your card” (you can see it there). But after closing the popup and clicking a 2nd time on the OTO1 buy button it redirect me normally to paypal and all worked fine. I bought my OTO1 on paypal, was redirected to my OTO2, and there when trying to buy it, it show me one more time the same popup. I closed it and clicked a 2nd time on the YES button and this time it worked too.
It’s for me really important that it allways work on the first click, without having clickfunnel showing this popup, most of the people won’t try to click a second time on the YES button from my OTOs.
Can you please have a look at this and find how to resolve this issue?
Thanks,
Antoine
PS: And forgot to say, the fancy credit card app look really awesome! You really should send us an email each time that you add one of your great plugin!
Hi, Sorry for being late recently working on lots of stuff this week
As for that issue, I find it really serious, Since we had that before and supposedly it’s fixed! long ago!!! :o
Hmm…Not sure if it could be something changed by CF itself recently or what but will have to figure it out asap…
As for the first issue you mentioned, which is about the “sorting” of the products/funnel steps, can you clarify how that works! Since I myself never encountered that issue once reordered the steps the changes are saved automatically.
And finally:
Thank you appreciate it I’m honestly trying my best to do that
but unfortunately the development of the apps takes all my time, I need more users to afford hiring a VA or a Content Manager full time to do the emails/support/social media…etc
Best,
– @yassine
Also,
I’ve tested out some of your OTOs they seem to work just fine, usually that issue “might” happen if you purchase through “Credit Card” on the same funnel on the same browser and on the same device. And then trying to purchase through “Paypal”, Thus CF thinks that your Card has expired or something…(though it shouldn’t happen).
So that’s not a problem really (But still waiting for some confirmation and details on how to reproduce that issue on my side, in order to get it fixed).
Also feel free to join our Facebook Group - Clickfunnels Practical: That’s where I share my new apps…and tricks from time to time, till we manage to get a content manager
Hello Yassine no problem! Ok, I think too that the credit card popup was because I bought first with credit card and after that with paypal, with other test I made later it work just fine! So now it’s all working perfect, really great!
The only thing I’m missing, (but not really important), would be to have on the thank you page the dynamic summary of what people bought, like for the credit card. So then you are finish with your app
For the issue, it is that when I reorder the step of the funnel, it don’t save what I change. When I actualise the page after that, it show me the old sorting of the funnel. But actually, it saves something, and it’s not the sorting I did. The only way to see the sorting of the step was then to look in some product info at the sorting of the funnel step. I had to made a lot of test to get the right sorting. Very strange problem. I’m using the last version of google chrome with windows 10. All driver are up to date too. Tried it in an incognito window without cookie and problem still there too.
I’m sure that you will get a ton of new customers, you are doing a great job and there is allways more interesting app coming! Maybe 1 pro month should be enough actually, 2 pro Month look like really hard…
Thanks for your help, now it work all fine!
Antoine
Yeah I totally agree on that one, I’ve been waiting for CF staff to fix that issue alongside the Stats issue as well (for Paypal and other non-stripe payment methods) but seems they are ignoring it even though they are aware of the problem
so I believe will have to do it myself… I’m thinking of that issue and I believe can launch few updates to get it solved this week.
And for the issue you reported, I guess I understand your point even though I failed to reproduce it right now on my account, will keep digging till I find it
will get it solved in no time.
And Thanks alot for the great feedback, actually for the last 3 weeks we’ve been launching up to 2 apps per week some times… And for the next 2-3 weeks we’ve decided to focus on improving the apps we have now, and introduce more features and bug fixes before adding more apps we have tons more waiting
This week is super heavy in terms of progress and bug fixes on the App itself, so you are going to see some massive changes and improvements in the upcoming couple days.
For now, Enjoy it
– @yassine
what do you mean by the part I quoted above?
Hi @yassine,
With the new PayPal v2 plugin is it still the case the users must confirm each purchase at the PayPal site before moving to the next offer? Ideally, when a client accepts a OTO, I would like that product to be added to their cart and then they would do a single confirmation at the end of the process with all items grouped together. Is this possible, or must they still go to PayPal to confirm each transaction?
That’s really how apps like Shopify work, and that will result in a very poor OTO conversion rate, since your customers once they add everything to cart they’ll get shocked to see a very high price at the end so they’ll drop off, even though at one stage they where ready to buy at least the front end offer.
With PayPal v2, it’s still the case you CANNOT charge your customers on PayPal except on a PayPal page, the only way around that is getting reference transactions approved by PayPal, and they DO NOT approve everyone, so just keep it as is, PayPal doesn’t really have that low conversion rate compared to CC… in fact it has a great front end conversion rate, and all subsequent upsells they must be confirmed on PayPal.
The good news is that PayPal v2, doesn’t require configuring your PayPal account, and it has immediate Upsell redirection so it’s smoother.
Also has few conversion boosting properties, like on each funnel you can customize how PayPal itself looks like, you can add a LOGO, you can even add the offer name to the page header on PayPal…etc… and that can help especially when having a single PayPal business account, and multiple funnels.
Hi @yassine
Thank you for the quick response. It makes sense that customers would have to approve the transaction on a PayPal page. I was actually asking if it’s possible to make the Up/Downsells behave the same way as Stripe (single approval instead of multiple approvals). If it doesn’t work that way, I can live with it, I just want to make sure my understanding is correct.
Can you give me an example of what you mean by immediate upsell redirection? Are they redirected before or after the purchase of the primary product? Once I enable PayPal V2, how do I enable this automatic redirection?
One question about this setting before I can turn it on:
Will people using paypal in my shopify store then also be automatically redirected to the page URL I enter at Paypal as the return url??? (Instead of the thank you page in shopify ?)
Does this setting in any way affect shopify payments with paypal ? Because I need this to be completely separated from Clickfunnels.
Thanks.
Good question @nextgen,
I don’t think It will affect Shopify in anyway!
That thank you page, is only used “in case” you forgot to have a thank you page or something was broken in your funnel, PayPal uses it as a last resort, it will apply to Shopify too in case it breaks and their TYP couldn’t be shown for any reason.
Today is febuary 14, 2019. I am confused. I went to paypal.com, then log in and clicked on profile.
I do not see any website payment preference link.
Do you need to set my personal paypal as a business account in order for that to work?
Hmm, I believe Personal Accounts don’t have that feature.