If customers are seeing the message “Your credit card was declined, please update your card”, this is not caused by Funnelish itself.
This response is returned directly by your payment provider (e.g., Stripe, PayPal, NMI), meaning the transaction was rejected on their end.
Common reasons why this happens include:
- The customer’s bank declined the transaction
- Fraud or risk rules triggered in your payment gateway
- Card restrictions (country, currency, or card type)
- Incorrect or missing billing/shipping details
- Gateway account issues (inactive account, restricted account, etc.)
What to check
1. Check your payment provider dashboard
Log into your gateway (e.g., Stripe) and review the failed transaction.
This will show the exact decline reason.
2. Confirm your gateway is properly connected
Go to:
- Funnel → Apps → Payment Gateway
Please refer to this guide on how to properly set up your payment gateways: Payment Methods Supported
But generally, please make sure:
- API keys are correct
- Gateway is active
- No errors or warnings are shown
3. Verify your checkout form setup
Ensure required fields are included and properly configured:
- Email address
- Country
- Payment element
- Any required billing/shipping fields
4. Run a test purchase
Try:
- A different card
- Test mode (if available)
This helps determine if the issue is card-specific or setup-related.
Funnelish does not process or decline payments. All approval/decline decisions are made by your payment provider.
If everything above looks correct but the issue persists, please provide us with the following:
- Funnel sharelink
- Example order (email + timestamp)
- Payment provider used
We’ll be happy to take a closer look 
You can reach out to us directly at [email protected], or simply click the bubble chat icon inside your dashboard, we’re here and ready to help 