Hey!
I’ve been experiencing this issue since the beginning.
Every time I get a purchase through Facebook Ads, it attributes two purchases to the ad instead of one, along with double the actual conversion value.
Additionally, Triple Whale is unable to track the purchases correctly.
Any solutions?
Hi black_cheetah,
It would be best for such case if you could share your checkout page URL to our support team directly to check for the double tracking,
Are you using the same pixel on Funnelish & Shopify by any chance, and then syncing orders to Shopify?
If yes then it is a very high chance that Funnelish sends the purchase to FB obviously since it was made here, but then Shopify attempts to sync it as well.
As for TW, since we do not have a direct integration with them it is hard to troubleshoot, but if you contact our chat support we may at least be able to see if you added the tracking script correctly based on TW indications.