Facebook traffic sent to Funnel, NO ACTIVITY showing in funnel

We recreated funnels from scratch with funnelish templates but our facebook ads are sending people into a black hole. We have no idea where they went. Funnelish advised we add another paid service “Hot Jar” to see where people are dropping off, but we’ve already paid for many months of funnelish while we were building these funnels. We also discovered that paypal payment option is giving error message. Everything looks ok on our end, we can’t understand what is happening. I can’t find any developers who work on funnelish so we’re at a loss. Anyone?