If an order doesn’t sync to Shopify, it’s almost always due to an invalid or incomplete product automation. Common causes include:
-
Unlinked products in the automation.
-
Missing automations for order bumps (like expedited shipping) and upsell/downsell.
-
Bundles where any included product has an invalid automation — the whole order won’t sync.
-
Check if your upsell/downsell is connected properly
If this still doesn’t resolve your issue, please reach out to support at [email protected] for assistance.