I’m opening a new topic because the existing thread about this issue, started by someone else, is marked “solved”. It is not solved. Not even close.
Since October 16, the Shopify integration has been failing on multiple Funnelish accounts at the same time, across multiple Shopify stores. Incidents so far:
Oct 16–17: orders stopped syncing on all accounts, for everyone.
Oct 18–20: again, on several accounts.
Oct 22: again.
Oct 22–24: again.
Oct 25: ongoing. Three stores impacted again.
At first, the stores kept disconnecting on their own, so we had to reconnect them manually. After each reconnection, sync worked for about 24 hours, then stopped again.
Now it is worse: the stores show as “Connected”, yet no orders are pushed to Shopify at all. We deliberately disconnected and reconnected the stores to restart the automation. It changed nothing.
The impact is very real:
We have had to manually recreate the orders in Shopify from CSV exports.
Parcels leave hours or even days late, because orders don’t reach our fulfillment flow on time.
Customers get no order confirmation: no email, no SMS.
Manual imports take time and carry a risk of errors we should not have to take.
We would have appreciated Funnelish being properly tested before rolling out an update that breaks the core of what many of us pay for: getting orders into Shopify.
And the only answer we get from chat support is “we’ll escalate this to the team.” Well, the only thing escalating right now is our nerves.
What I need is a real solution to this problem. We can’t spend our days manually importing orders into Shopify from CSV exports.
Please don’t reply with “disconnect and reconnect your store”. We’ve done it, multiple times, and it doesn’t even work anymore.
I’m surprised no one else has complained on the forum. I know several people using Funnelish, and they have all reported the same kind of issue since October 16, and again since Funnelish V3.
On October 16–17, my Shopify connection was lost and I had to manually reimport all my orders into Shopify. I disconnected and reconnected the store, and it seemed to work at first, but the very next day the same problem came back, orders were again not pushed through the Shopify automation and never got shipped.
So I can confirm everything described above, the reconnect “fix” only lasts a day at best, and the root issue is clearly still there.
This is not a minor bug. Order sync to Shopify is the core of what we pay for. Every day it fails means late shipments, customers without confirmation emails, and hours lost on manual imports with a real risk of mistakes.
Sorry about the trouble, let me clarify what happened on our side.
What we know:
The only incident we’re aware of is the weekend of the 17th October. A Shopify-side issue dropped existing store connections on most accounts. It was unrelated to v3, which launched a week later.
The fix for that was to disconnect and reconnect the store, even if it still showed as “Connected” (the status didn’t update, that’s on us and we’re fixing it). Once reconnected, our team resyncs any stuck orders manually from our side, so there is no need to recreate orders from CSV. We sent an in-app alert about this for the whole week, but clearly not everyone saw it.
Your case:
You’ve both said you already reconnected and it still fails after a day, and now nothing pushes at all. That’s not expected and not something we’re seeing on other accounts, so I want to look at your accounts directly.
Please PM me your account emails or checkout page urls. We’ll check them today and get back to you with our findings.
Anyone else still seeing failed syncs after reconnecting, reply here or PM me with your account email.
Btw my team confirmed, that they tried to reach out to you via intercom but haven’t heard back in 4-5 days, then we switched from Intercom to Front, thus probably your case wasn’t fully resolved or something went wrong during that process.