How to get the funnel visited by the customer in the abandoned checkout automation webhook?

Feature requests
1

How to get the funnel visited by the customer in the abandoned checkout automation webhook?

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2

Hi there,

Current Triggers for Abandoned Carts

We currently do not have a specific “browse abandonment” trigger. Instead, we use more effective triggers for recovering abandoned carts. Here are the triggers we recommend:

  1. Opt-in Trigger:
  • This is activated when a user opts in to receive communications from your funnel, such as by signing up for a newsletter.
  • This trigger allows us to capture the user’s interest early and keep them engaged through regular updates and promotions.
  1. Purchase Attempt Trigger:
  • This trigger captures everyone who filled in ALL data at checkout, even clicked buy, but their payment failed or they abandoned process (at PayPal/Klarna)

Why Opt-in and Purchase Attempt Triggers Are More Effective

  • Closer to Purchase:

    • Users who have opted in or initiated a purchase attempt are further along the buying journey compared to those who just browse.
    • They have shown a higher level of interest and commitment, making them more likely to respond positively to follow-up communications.

  • Higher Recovery and Retargeting Potential:

    • These users are easier to recover and retarget because they have already engaged with your funnel at a deeper level.

While a “browse abandonment” trigger might help in some cases, focusing on users who have opted in or attempted to make a purchase tends to show better results especially on funnels These individuals are already engaged and more likely to convert with the right follow-up strategies.

3

Thank you reply, I will try again

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