When the customer purchases with PayPal we had a lot of the orders come through with missing information. They do not include a shipping address and such so we have to contact over 100 customers for their shipping information or forced to refund. I believe the issue is coming from the Funnelish integration with CF. Has anyone else had this issue? What is going on? It only started happening yesterday!!
Doesn’t Funnelish track your orders? even if CF lost the details I believe Funnelish should be tracking them very fine.
I highly recommend that you contact us through: [email protected] and provide us with further details and we’ll get one agent to work with you one-on-one to get any problem you might be facing resolved
Contacted customer support and haven’t heard back yet. I turned off Funnelish and have yet to have any issues collecting user data to Clickfunnels. The bug is somewhere in the integration - I do not see the customer data anywhere after checkout. This also happens for customers with Stripe payments not just PayPal.
Hmm makes no sense @inventrio, also what did our support say? as I checked our tickets none open ticket is related to this or from you I guess…
We can certainly help get that fixed, and we have agents that can work with you one-on-one to get any issues tackled on a timely manner…
seeing all these issues, im starting to think I should not have bought this app. I cant find my header code, all the videos I look up are different from what Im able to find in my version of what im doing. What is the hold up with support @samlee How do I find my code snippet?
Hello Guys @Sagepollo, We’ve redesigned how our platform looks and the code snippet can be found under each funnel now