NMI Subscription Renewals Do Not Sync to Shopify

Hey everyone :waving_hand:

We want to clarify something important regarding NMI and subscription product renewals.

At the moment, if a subscription product is bought using NMI, the first order will sync to Shopify but when it renews, the renewal payment will go through but it will not sync to Shopify.

This behavior is a limitation of the current NMI integration.

For merchants who require automatic renewal syncing to Shopify, we strongly recommend using Stripe or PayPal, as recurring automation is fully supported with those gateways.

f you need help reviewing your subscription setup, feel free to reach out to support by clicking on the chat widget or via email to [email protected]