We are experiencing issues, the orders are not reflecting on Shopify
Orders were reflecting before, and when we tested just recently that’s when we encountered the issue
When we checked the orders on funnelish it shows “Shopify returned an error”
We can’t seem to know what the error is
Has anyone experienced this issue? How did you solve it?
The error seems to be related to a recent change from Shopify’s end, now they reject any orders that have invalid state/province value.
Make sure to use Dynamic State/Province for your State/Province form element.
This applies to both Billing and Shipping addresses.
State field can be empty, but cannot have an invalid value.
Double check and confirm if that fixes your issue or still facing other problems?
Hi thank you for the response - I tried doing it and our issue still persists.
Do your orders have any missing fields? (country state or similar) or perhaps fields with invalid values?
Also, can you pm me your checkout page url where the order came from, and a sample of a recent order that did not sync?
Hi, it worked, the state/province is dynamic - and it works on countries with a state (the orders go through)
on the other hand, if a country doesnt use state/province, the orders wont go through