Have PayPal plugin appearing smoothly in the interface with ClickFunnels 2-step order page:
EVEN WHEN the “Use Optin email” toggle is set on all products in the Funnelish Active Campaign Automation:
Funnelish gives PayPal buyers 2 unique records in Active Campaign following a purchase in which the PayPal login email is different from the personal email used on the order form.
Funnelish is recording two emails for one buyer into Active Campaign as if they were two unique buyers.
I thought with the toggle, I should not see a second email record for the buyer in Active Campaign.
The second record looks like a visitor who abandoned without a purchase, so I have a list of automated emails to send them to invite them back to purchase. But they made a purchase!
Would FunnelishPay solve the 2-records for 1-buyer issue if they select PayPal?
Problem 2, unsure WHY
The buyer who paid by PayPal has NO PRODUCT showing up on the product summary in ClickFunnels order confirmation page. Where the product name and price should show up, there’s nothing on the page.
The Active Campaign automation is set up correctly as far as I can tell - the PayPal receipt gets emailed from PayPal to the buyer, and our order confirmation email from Active Campaign gets emailed to the buyer, so that’s all working.
Who can help? Anyone seen this issue before?