Triple Whale Not Tracking Data Correctly – How to Dynamically Insert Email in Funnelish

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1

Hi everyone,

I’ve added the Triple Whale snippet to my Funnelish funnel under “Custom Codes.” However, in the Triple Whale documentation, it says that the email address needs to be dynamically inserted, and I’m not sure how to do this. Triple Whale is also showing incorrect data that doesn’t match my actual sales.

Has anyone set this up before or knows how to fix this? Any help is appreciated!

Thanks!

2

Hi @Dominik,

If Triple Whale requires the customer email to be passed dynamically, you can pull the email stored by Funnelish using:

localStorage.getItem("fnsh.core.customer.email")

You’d want to use that value in the part of your Triple Whale script where the email parameter is expected.

As for the reporting mismatch, if Triple Whale isn’t receiving the expected customer/order data correctly, that could definitely lead to inaccurate tracking. Double-check that the full integration snippet is implemented correctly and that all required parameters (not just email) are being passed as expected.

Hope that points you in the right direction! :rocket:

Belén @Funnelish