Did you ever have a problem syncing your funnels in Shopify? Some orders are stuck on Funnelish, they do not show on Shopify. The automation is okay, the funnel is active, and the item that is in automation is active on Shopify as well.
Hi Gin,
If an order doesn’t sync to Shopify, in 99% of the cases that is related to an invalid or incomplete product automation for it,
For example, unlinked products, like this:
You must check all the products that they’re linked, this is how they should look inside the automation:
Other things:
- You must also have created an automation for your order bump, for the expedited shipping.
Also, you must double-check inside the editor that your order bump and /or upsell product is linked to the right product.
You do this by:
- Going to editor
- Click on your OB product
- See in the left side bar if it points to the correct product.
Same applies to your upsell products, if the OTO YES ACTION isn’t set up properly depending on the case, the automation may also break.
- If bundling is on, and any of your products have an invalid automation, and they were bought together, then the whole order won’t sync.
If this isn’t the case, and all your product automations are linked (you can always send us here or through chat support screenshots with all the automations, so we can double check), then orders can also fail to sync if they happened during a Shopify downtime (this is a more rare case).
Hope this helps!