Something is going on with Funnelish + Orderlytics integration, Funnelish is not sending all of the orders to Orderlytics or Orderlytics is not picking up all of the orders from Funnelish.
It happens for all of my products, so it’s not product specific, all of my products have the integration correctly enabled.
I can send you a CSV file of customers and I have highlighted the ones that didn’t go through in red so it can help you figure this out.
Let me know what you think this could be.
Overall I would say 20% of the orders aren’t being imported in Orderlytics for some reason.
Eric from Orderlytics got back to me and he said the following:
“We finally found out the issue with the intermittent orders… the country is missing. The api call to orderlytics failed and returned an error to Funnelish. How to fix…make country field required and get Funnelish to check for all required fields.”
I had already set country as a required field, and this is what he said:
"ok. might be a formatting issue with Funnelish. For some reason the country is getting dropped. I will look at the records to see if we see anything… most of them said “null”.
“they should validate their smart address tool is not removing the country code when sending orders to orderlytics. If they review the api requests they should see the error responses for those orders.”
not sure what to do. Thanks