Why PayPal Item’s Description is not always picked up?

Plugins Issues
1

Hi Sam,

It seems like PayPal doesn’t pick up the Item Description every time…

I just did a Live PayPal test order, and it only picked up 1 out of 5 total products purchased.

The item that It did pick up, was also sent to Active Campaign (the customer’s email was added to the appropriate list)

I checked the PayPal ‘Receipt for Your Payment’ emails, and I can see that the only item that was received by Active Campaign, was also the only item to have an ‘ITEM DESCRIPTION’ in the PayPal email - please see image attached.

Please help me fix this asap!

PayPal payments work, but the Item’s Description is not always picked up… There is no difference in the products, I checked their settings in Funnelish.

@samlee @yassine @James

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1 Like
ActiveCampaign integration not working - URGENT!
2

I am using 3 products on each OTO page, so I have the #multi-links .

I also have this code in the Footer of my page:

$(document).ready(function(){
  if ($.cookie('funnelish_gateway') === 'paypal') {
    var cs = $('[data-title*="#yes-link"]');
    cs.each(function(){$(this).find('a').attr('href', $(this).attr('data-title'))})
  }
});
1 Like
3

Hey @mfilev,

Unfortunately still couldn’t reproduce that issue on any of our funnels and using both apps (PayPal Plugin and v2)… none produced that same issue…

Can you please provide more details that might help speed up the process:

  1. What app were you using?
  2. Subscription or One Time product or both?
  3. Can you setup a non-live demo funnel you can reproduce that in? that we can use!

Any other details you think might be helpful are welcomed as well.

4

Hey :waving_hand: just updating this thread since this is from 2018.

With the current Funnelish version, this is usually related to how PayPal displays item details, especially for upsells or multiple products. Sometimes not all items show in the PayPal receipt, even though everything is charged and recorded correctly.

Hope this helps! If anyone is still experiencing this, feel free to share more details and we’ll be happy to take a closer look :raising_hands:

You can reach out to us directly at [email protected], or simply click the bubble chat icon inside your dashboard, we’re here and ready to help :blush: