How to Recover “Lost” Sales with a High-Converting SMS Flow (Using Purchase Attempt Trigger)

One of the biggest missed opportunities in dropshipping and eCommerce isn’t traffic…

It’s people who were this close to buying, but didn’t complete the purchase.

Most setups rely on basic abandoned cart emails, which:

  • Trigger too early (low intent)

  • Have low open rates

  • Miss your hottest prospects

Instead, Funnelish gives you something much more powerful:

:backhand_index_pointing_right: The Purchase Attempt trigger

And when combined with SMS? This becomes one of the highest ROI automations you can set up.

Why “Purchase Attempt” > Abandoned Cart

Let’s break this down:

Abandoned Cart

  • User added to cart

  • Might be just browsing

  • Low buying intent

Purchase Attempt (Funnelish)

  • User filled checkout details

  • Entered phone/email

  • Clicked “Buy”

  • Payment failed or didn’t go through

:backhand_index_pointing_right: This is high intent traffic

These are people who wanted to buy, & something just got in the way:

  • Card declined

  • Payment issue

  • Distraction

  • Trust hesitation

:light_bulb: Recovering even a small % of these can massively increase your revenue.

The Strategy (Simple but Powerful)

We’re going to build a flow that:

  1. Captures high-intent users (purchase attempt)

  2. Waits briefly

  3. Checks if they completed the purchase

  4. Sends a targeted SMS if they didn’t

Optionally:
:backhand_index_pointing_right: We also include lower-intent leads using an Opt-in trigger

Step-by-Step Flow Setup

1. Trigger #1: Purchase Attempt

Start your automation with:

:backhand_index_pointing_right: Purchase Attempt trigger

This ensures:

  • You only target users who reached checkout

  • You’re focusing on the highest-value segment

2. (Optional) Trigger #2: Opt-in

You can also add:

:backhand_index_pointing_right: Opt-in trigger

This captures users who:

  • Entered phone/email

  • Didn’t reach full purchase attempt

:light_bulb: Lower intent than purchase attempt, but still valuable.

3. Add a Wait Time (15–30 Minutes)

Don’t send the SMS immediately.

:backhand_index_pointing_right: Add a delay of ~15 minutes

Why?

  • Some users are still completing payment

  • Avoids unnecessary or annoying messages

4. Condition: Did They Purchase?

After the wait, add a condition:
“Has the user completed purchase?”

  • YES → Exit flow

  • NO → Continue

This keeps your messaging clean and relevant.

5. Send SMS (High-Converting Template)

Now the key part :backhand_index_pointing_down:

Your SMS should feel:

  • Personal

  • Helpful

  • Low friction

Example SMS #1 (Simple Recovery)

Hey {{name}}, looks like something went wrong with your order :eyes:
You can complete it here: {{checkout_link}}
Let me know if you need any help!

Example SMS #2 (With Urgency)

Hey {{name}}, your order wasn’t completed — your item is still reserved for you!
Finish here before it’s gone: {{checkout_link}}

Example SMS #3 (With Incentive)

Hey {{name}}, we saved your cart :raising_hands:
Here’s 10% off to complete your order: {{checkout_link}}
Code: SAVE10

Why SMS Works So Well Here

Compared to email:

  • :mobile_phone: Higher open rates (90%+)

  • :high_voltage: Instant delivery

  • :bullseye: Feels personal and direct

And when combined with purchase intent data?

:backhand_index_pointing_right: It becomes incredibly effective.

2. Don’t Overdo It

1–2 messages are enough.

Too many = spam = lower trust.

3. Use Timing Strategically

  • First SMS: 15–30 min

  • Optional second: 12–24h later

Why This Matters for Profitability

Most people try to fix profitability by:

  • Testing new products

  • Increasing ad spend

But often the easiest win is this:

:backhand_index_pointing_right: Recover revenue you’re already generating

This flow:

  • Targets your hottest leads

  • Requires no extra ad spend

  • Can instantly increase revenue

Read more on > sending SMS with Funnelish

:eyes: What other automation flows should we discuss next?