Issues with Integrating Funnelish and Stripe – Need Help Troubleshooting

Technical
1

Hey guys… :wave:

I have been using Funnelish for a while now, and I’m really happy with how it streamlines my funnels. However, I’ve recently run into an issue while trying to integrate Stripe with my checkout process.

When a customer attempts to complete a purchase, the transaction is failing with an error that says “Payment processing error”. I’ve checked my Stripe account, and there doesn’t seem to be any issues on their end, so I’m wondering if I’ve missed something in the Funnelish settings.

I also check this: https://community.funnelish.com/t/shopify-funnelish-integration-issuaws-devops but I have not found any solution. Could anyone guide me about this? I’ve already made sure that my API keys are correct, and I’ve tried testing with both live and test modes, but the issue persists. Has anyone else experienced something similar or have suggestions on what I might be missing?

Any troubleshooting tips or advice would be greatly appreciated!

Thanks in advance for your help!

Respected community member! :smiling_face_with_three_hearts:

2

Hi @vekatip971 thanks for sharing the details! Sorry about the trouble that you ran into.

From what you’re describing it sounds like you’re running into this error:

2024-12-19 at 15.13
2024-12-19 at 15.13931×479 65.2 KB

If that’s the case, the team is aware of it and are currently working on resolving this ASAP as it’s a small bug on our end.

To clarify, this only affects the TEST MODE when using Stripe, so if you prefer disabling the test mode and testing the integration with a real card (which you can then cancel and refund) the payment integration should work just fine.

If you run into any other questions or issues you can always reach out to Support as well via chat or email and we’ll be more than happy to help. :slight_smile: