Shopify + Funnelish Integration Issue

Plugins Funnelish App
1

Dears,

i have gone through Shopify | Funnelish Docs, but could not find what i got stuck.

Basically, i have linked funnelish orders with my shopify orders.
So, when someone places order in funnelish, i get notified in Shopify. No problem. Great!

The issue is the customer data (shipping address, name, phone no etc) is not updated in Shopify orders. this is sooo annying and time consuming. now, i am updating the customer order section in shopiy one by one inserting their data. because the orders placed in my funnel did not get updated automatically in shopify.

can someone help please?
thanks in advance.

1 Like
2

When address details are missing from Shopify that usually means the country field was not collected properly.

Some examples:

  • Not collecting the country field at all (any would do Shipping or billing).
  • Collecting custom countries but using wrong country codes, eg. UK instead of GB or USA instead of US. Country names must be ISO-alpha-2.

Hope that helps

3

Hello Yassine

I’d really like you to help me with a similar issue.
Its been 2 weeks now since we’ve been struggling with orders in Funnelish not being synced to Shopify.

I double checked everything over and over again. I even disconnected all automations and re-connected them from scratch many times but the issue still remains. I even integrated the Shopify app through the custom app method by adding the API key, etc and still the issue remains.

This is quite strange and it never happened to us before. The support team is not being able to figure it out so far. Can you help pls?

4

The problem of orders not being able to sync to Shopify still exists. It happens every day and there is no pattern. I have reported it to them many times, but the problem still exists.

5

@daipeng.515 @morejane11

Shopify made it stricter recording orders with invalid State/Province values, that’s what caused the problem,

We recommend using “Dynamic states/provinces” option in your checkout page to make sure correct values are collected.

Also, can you double check orders that didn’t sync today if they have invalid State/Province values or not?

6

Thank you for your reply. Through your prompt, I carefully checked the order that failed to be synchronized to Shopify. It is true that there are some problems with the delivery address filled in by the user. According to your suggestion, I selected Dynamic states/provinces in the Country option. The test found that the Country in the checkout page form cannot be selected. Please refer to my attached screenshot

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WX20250413-142803@2x
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1 Like
7

The “Dynamic province/state” option should be selected for the “State” field not country.

Country field should stay as All countries or custom countries (if you are shipping to one or few only).

For State field, switch the input type to Select then select Dynamic province/state for options.

Keeping the state field as an input is what causes the issue, as customers can type in any random text in there.

Hope that helps @daipeng.515

8

Thanks for your reply. When using dynamic provinces and states, users can select them, such as errors caused by input, which is very useful. I have another question. Currently, cities and postal codes are still input types. If users make mistakes in input, such as mismatching provinces or states, will it also cause the synchronization of orders to Shopify to fail?

9

City and zip code fields will not cause any issues as far as we saw

10

Thank you for your reply. I will change all my funnel shipping-state to dynamic and then observe the synchronization order situation.

I have written a program to compare the orders on both sides. If there is a shortage, I will send a warning email and manually supplement it.

Thank you support work，nice day.