OTO Button not working after Paypal payment

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:rocket: April 2026 Present Update: Fixing “Stuck” OTO Buttons (Funnelish V2)

This thread discusses legacy ClickFunnels-style OTO links (like #yes-link-multi) and redirect issues that are no longer applicable to Funnelish V2. Below is the modern troubleshooting guide for OTO buttons.

:stop_sign: What’s Changed & Deprecated

  • No More Hash Links: Funnelish V2 no longer uses legacy hash links like #yes-link or #yes-link-multi to trigger upsells.
  • ClickFunnels Dependencies Removed: You no longer need to match specific ClickFunnels URL structures for OTOs to function.

:sparkles: Current Behavior: Why an OTO Button Might Get Stuck

In Funnelish V2, if your OTO button is showing a “working” or “loading” state but not completing the purchase after a PayPal payment, it is typically caused by one of the following:

  1. Incorrect Button Action: Ensure your button action is set to “OTO Yes Link” within the Funnelish editor. Using a standard “Go to next step” action will skip the charge and simply move the customer to the next page without processing the upsell.
  2. Product Mapping Issues: Verify that an upsell product is correctly created and linked to that specific funnel step. If Funnelish can’t find a product to charge, the button may hang.
  3. PayPal Permission/Authorization: Ensure your PayPal integration is fully authorized. OTOs require specific permissions to process post-purchase charges. If the connection is stale, go to Integrations and reconnect PayPal.
  4. Browser/Cache Conflict: Sometimes old scripts from legacy versions or other apps can interfere. Test your flow in an Incognito/Private window to see if the button processes correctly there.

:books: Up-To-Date Resources

(Original Post - August 2018)

Hey guys,

so I finally got my paypal redirect to work, but now I am stuck on the first OTO page.

So this is what happens:
I select Paypal on the order page, I get redirected to Paypal, I pay with Paypal, I will get redirected to the first OTO page (which is the next step in the funnel), here I try to buy the OTO product by clicking on the button, but it gets stuck and just says “working…” as a progress indicator.

Any ideas?
Thanks!

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That means one of these is wrong:

  1. You didn’t provide the right URL to Funnelish for your OTO, make sure your OTO URL is same as shown in your browser.

  2. Or, You are using #yes-link-multi, which is explained in this thread: Funnelish - OTO #yes-link-multi Not Working

Hope that helps