So my initial subscriptions via Funnelish PayPal > Shopify work just fine. Even upsells. Everything is charged normally and the order is created on Shopify.
However, when the rebill period occurs and a new monthly order should be sent to Shopify, all that happens is the customer is charged for the amount they bought and that’s it.
No new order is sent to Shopify.
How do I fix this? Do I need to make some kind of automation aside from the ones I created in checkout products for the original orders?
How can I retroactively fix the old orders that aren’t syncing once I’ve fixed that?
Thanks. And this doesn’t happen with Stripe, just PayPal.
Hey @jog12345, thanks for sharing all the details — that helps a lot.
This issue sounds related to how PayPal handles rebill notifications with Shopify sync. Stripe doesn’t have this problem because it communicates differently.
I’d recommend you reach out to the live support team directly so they can check your setup from the backend. They’ll help make sure your PayPal rebills sync properly and also guide you on how to handle the past orders.
Hi @jog12345 ! Sorry that you’re struggling with this! If the issue still persists, please send us the following so we can get it checked further for you:
Checkout URL
Screenshot of the product automation (on purchase and recurring payments)
Share a Subscription ID or Payment Intent ID of 2 examples of the failed renewals so we can check it with our dev team.
