Unable to Proceed to Payment Page Without Email Field in Funnel

Technical
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1

I am experiencing an issue while building a funnel. The problem arises when setting up the payment page: it requires the addition of an email field in order to proceed to the next step. However, I would prefer to allow users to continue through the funnel without necessarily providing their email address.

I am looking for a way to bypass this requirement—whether through custom code, a platform setting I may have overlooked, or other methods.

Does anyone know how to modify this behavior or implement a solution that allows the funnel to function without requiring the email field for progression?

Your guidance and insights will be greatly appreciated! Thank you in advance for your help.

2

Hi @Oleksandr_Anisimov ,

The email is a required field in order to record the customer’s details accordingly and to be able to tell them apart from other customers so due to this, the email must be added to the checkout form (same applies if collecting leads).

If you don’t want to show it you can see this thread here which will show you how to hide the element but still create a random email in the backend so you can still record the customer’s details and they’ll be able to go to the next step of your funnel: Hide the email field creating random emails in the backend

Hope this helps! :slight_smile: