Hello,
Funnel ID: STBP Cold Traffic [RFS]
We have noticed that we are getting virtually no OTO sales in our funnel when customers pay with Paypal. When people do not go through funnelish and pay with Stripe are OTO is around 30% so this let’s us know it’s a Paypal (Funnelish issue).
I can see in my clickfunnels sales dashboard the initial sale comes through but then there are sales after from the same customer (OTO sales_ amounting to zero.
We have hotjar installed and are recording visitors.
I found the most recent customers recording who paid with Paypal and as you can see, she clicks “yes add this to my order” but then she gets the message that her card was declined when she should’ve been redirected to Paypal to authorize the OTO purchase.
We are losing lots of sales because of this. In the past I have found that if I delete the funnel step in funnelish and recreate it, it solves the problem. I did so last week and we got an OTO sale immediately after indicating it was working but now it’s happening again.
I have just gone ahead and deleted and recreated it jut in case that’s the solution but I can’t keep having this happen.
FYI, I believe when this funnel was created in Funnelish we duplicated it from another and changed the URL steps accordingly. Could that be the issue?
2 Likes
Hi @paulm616,
I’d usually look into the OTO itself to make sure that the “yes” button is actually connected correctly with Funnelish (and the OTO page as well)… When you try to buy your own OTO what happens? Also in case you have multiple OTO products (ie. more than 2) in the same page or in case your OTO uses “#yes-link-multi” for the OTO buttons then you’ll have to follow this tutorial: https://community2.funnelish.com/t/using-clickfunnels-yes-link-multi-with-funnelish-paypal-apps/1007 to set up your OTO buttons properly (it’s usually not required though).
Hmm, what I can recommend if the above isn’t the case for you is contacting us at [email protected] or posting on our Facebook group and provide links to your order form and OTO pages that way we can look into them and analyze them.
Hey 
Just to update this thread, this is how it currently works:
If a customer pays with PayPal, they’ll be taken to the upsell page, and if they accept the offer, they will be redirected back to PayPal to approve the additional charge before reaching the Thank You page.
Note: Unlike card payments (Stripe), PayPal does not support one-click upsells, so a second approval is always required.
If customers are seeing a “declined” message instead of being redirected to PayPal, we recommend checking the Upsell (OTO) button setup.
- Make sure the “Yes” button is properly connected to the upsell action
- Avoid custom or broken links that might interrupt the PayPal redirect
Let us know if you’d like us to take a closer look at your setup 
Feel free to reach out to our support team at [email protected] or through the bubble chat inside your dashboard. We’re ready to help!
